The Importance Of Writing Skills And Oral Skills - 867 Words

The Importance of Writing Skills and Oral skills Mr. Price emphasized the importance of writing skills. He said that when you use it daily it is always important to sound professional. He also said what person would like to go through a document or email and see errors throughout. The textbook states, â€Å"many job listings mention the need for excellent oral and written communication† (Guffey and Loewy 3). Mr. Price told me that he had an ASM that worked for him in the past and he had terrible writing skills and one day he had to reply to an online complaint. The ASM had an error filled response which only angered the customer more. Mr. Price also told me that if you don’t have good oral skills you will not have success in the business world. He said you will need to talk professionally when you need to and there will be times you can be more relaxed. The textbook reads, â€Å" Strong communication skills will make you marketable even in a tough economic climate† (Guffey and Loewy 2). What Mr. Price told me matches the textbook. He said you will need your oral skills in many ways which include dealing with customers good or bad, giving constructive criticism and in some cases apologizing to customers. Constructive Criticism Mr. Price said that you always want to avoid angering the person you are giving constructive criticism to. The textbook states, â€Å"Criticism is rarely constructive when tempers flare† (Guffey and Loewy 360). 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